returns exchanges

Exchange policy:

   We are keen to provide the best customer service. All your purchases from (Al-Aqili Store) are subject to exchange and return within 7-15 days from the date they arrive to you. All you have to do is:

Ensure it remains in its original condition

 Then call the customer care number https://wa.me/966558853528

The exchange and return policy includes all products on our website, except for the products of the perfume and underwear sections.

This excludes the return of perfume products if they arrive damaged.

 If you wish to exchange the order or part of it:

All you have to do is contact the customer care team on the WhatsApp number by clicking directly on this link: https://wa.me/966558853528 and inform them of the products you would like to exchange and the new products you would like to obtain, and we will serve you to the fullest.

After you receive your replacement policy, send the product you want to exchange to the nearest Aramex branch.

The processing team will send your new goods with one of the delivery representatives.

If you wish to return the order or part of it:

The customer care team will send a coupon in the form of a WhatsApp message for the value of the goods you wish to return.

 Send the product you want to exchange to the nearest Aramex branch.

Once you receive the goods, you can use the coupon at any time to purchase any products you wish to purchase from Al-Uqaili Store.

If you wish to receive the amount of the returned goods in cash, this requires waiting for a period of 10 days from the date of sending your returned requests with the representative, and then contacting the customer care team and providing them with the account number to transfer the value of the goods to you.

Shipping cost for exchange and return:

◦ In the event of a replacement, Al-Aqili Store will bear the cost of sending the products. However, in the event that the customer requests a replacement twice on the same order, the customer will bear the cost of sending the products to the site and the cost of shipping the new replacement order.

1- Without prejudice to the contractual and statutory provisions of the warranty, the consumer has the right to replace the product provided to him by the store within the seven days following the date of receipt of the product, and he is not entitled to replace the product after the seven days have passed.

2- In order to replace the product, the product must be in good condition and the consumer must not have used the product or obtained any benefit from it. The store has the right to inspect the product before exchanging it to ensure its safety. The consumer bears the cost of shipping if he wants to replace the product. In international exchange, the consumer bears the full costs of shipping and delivering the product. To the shipping company, in the event of defects or errors, the consumer will be compensated

The consumer does not have the right to replace the product in the following cases:

1- If the product was manufactured at the request of the consumer or according to specifications specified by him. This excludes products that have a defect or that violate the specifications specified by the consumer.

4- If a defect appears in the product due to misuse by the consumer.

6- If the contract deals with the purchase of software download products via the Internet.

 Return Policy:

1- Without prejudice to the contractual and statutory provisions of the warranty, the consumer has the right to cancel the contract and return the product provided to him from the store within the seven days following the date of receipt of the product, and he has no right to that product after the seven days have passed.

2- To return a product, it is required that the product be in good condition and that the consumer has not used the product or obtained any benefit from it. The store has the right to inspect the product before returning it to ensure its safety.

3- The consumer bears the costs resulting from the return process. In the case of an international return, the consumer bears the full costs of shipping and delivering the product to the shipping company. In the event of defects or errors, the consumer will be compensated.